Frequently Asked Questions

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping on orders over $70 World Wide
Please reach out to us if you have any queries using Contact Us option or at our Instagram account given on the store page.

How long does shipping take?

Domestic (Australia): 6-12 business days
International: 12-25 business days
Please note that our products are made-to-order, so production time is included in these estimates.

Do you ship internationally?

Yes, we ship worldwide! International shipping rates are calculated at checkout based on your location.

Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Products & Quality

What materials are your products made from?

Our tote bags and phone cases are crafted from premium, durable materials designed for everyday use. Each product page includes specific material details.

Are your products eco-friendly?

We use a print-on-demand model, which means products are only made when ordered, reducing waste and excess inventory.

How do I care for my tote bag or phone case?

Tote bags: Spot clean with mild soap and water. Air dry only.
Phone cases: Wipe clean with a soft, damp cloth. Avoid harsh chemicals.

Orders & Returns

Can I cancel or modify my order?

Because we create products on-demand, we begin production quickly. Please contact us immediately if you need to make changes, and we'll do our best to accommodate you.

What is your return policy?

We want you to love your purchase! If there's an issue with your order, please contact us within 14 days of delivery and we'll work with you to make it right.

Do you offer exchanges?

Due to our made-to-order model, we don't offer direct exchanges. However, we're happy to help you place a new order and process a return if needed.

Payment & Security

What payment methods do you accept?

We accept all major credit/debit cards, PayPal for now but more payment methods are coming up soon!

Is my payment information secure?

Yes! We use Shopify's secure checkout system with industry-standard encryption to protect your information.

About Our Products

Why are your products made-to-order?

We use a print-on-demand model to ensure freshness, reduce waste, and offer you the highest quality products without maintaining excess inventory.

Will the colors look exactly like the photos?

We strive for accuracy, but please note that colors may vary slightly due to different screen settings and the printing process.

Still Have Questions?

Can't find what you're looking for? Feel free to contact us and we'll be happy to help!